Book Playback Options

Learning Ally Audio App Frequently Asked Questions

Questions Index


About

What is Learning Ally Audio?
Learning Ally Audio is an app available for your iOS or Android device.  You may download Learning Ally Audio directly from the App Store or Google Play Store.

Learning Ally membership is required to use this app.

How do I use this app?
Get started using Learning Ally Audio on your iOS or Android device or refer to the Help section within the Learning Ally Audio app.

Can I sync Learning Ally Audio to more than one iOS or Android device? 
Yes, you can sync Learning Ally Audio to 10 registered iOS devices per iTunes account.

You can sync Learning Ally Audio to as many of your Android devices as you like, so long as it is connected to the Google account used to purchase it.

Will my Learning Ally Audio app expire?
No. There is no expiration date on Learning Ally Audio. You will need to be a Learning Ally member in good standing to log into your account.

Will I see the text of my books during playback?
 If your audiobook is a VOICEText title, you will see the text and hear the audio playback.  If it is a Classic Audio title, you will only hear the audio of the book.

Login

What if I don’t know or forgot my Learning Ally username and password?
Retrieve your username or password here.

What do I do if my login failed?
The username and password are case sensitive, so please ensure your username and password is typed correctly.  Also, for a successful login, your Learning Ally membership must be in good standing. If you believe your membership has lapsed, please contact Member Success at custserv@learningally.org or by phone at 800-221-4792.

Membership

Do I need to be a member to use Learning Ally Audio?
Yes. You must be a member in good standing and have an online account. You are required to log in to Learning Ally Audio with an active Learning Ally username and password.

Technical

What devices are compatible with Learning Ally Audio?

iOS Devices

  • iPad
  • iPod Touch
  • iPhone

All of the devices listed require an iOS version of 5.0 or higher.

If you wish to make use of Apple’s VoiceOver feature it is compatible with the following versions of these devices:

  • iPod touch second and third generation devices that are 16 GB and higher
  • iPod touch fourth generation models
  • iPhone  5, 4GS, 4G and 3GS models
  • iPads support this capability

About Accessibility:
To learn more, please visit the appropriate site below:

Android Devices

  • Google Nexus 7 & 10
  • Samsung Galaxy Tab 2 7.0
  • Samsung Galaxy S3 & S4
  • Asus FonePad
  • Motorola DROID RAZR

All of the devices listed above need to be running Android OS 4.1 or later.

If you wish to make use of Android’s Talkback feature, it is compatible with all of the devices listed above.

About Accessibility:
To learn more, please visit the site below:

Can I download books directly within the Learning Ally Audio App?
Yes, you can download books directly within the Learning Ally Audio app. For instructions, please refer to the iOS or Android quick start guide or the Help section within the app.

What if Learning Ally Audio gets deleted from my device?
Learning Ally encourages all users to back up their downloads as iTunes and the Google Play store recommends. In the event your app is deleted and you have not backed up your download, you will just need to reinstall the app from iTunes or the Google Play store.

How do I turn off the beeps and other audio feedback in the app (iOS only)?
Open Settings on your device and select the Learning Ally Audio. You can adjust Beep Volume here.

Troubleshooting

Please refer to the Troubleshooting section or contact Member Success at 800-221-4792 or email at custserv@LearningAlly.org.

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