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How do I start a membership for my child to access audiobooks?
Answer:

Put your child on a path to success for only $135 per year.
Gain the knowledge, tools, and resources to help your child learn and thrive.

Benefits of a Learning Ally membership include:

• Household membership — includes up to 4 child profiles

• Unlimited access to a library of educational audiobooks

• FREE reading app for PC, Mac, and Chromebook computers

• FREE reading app for Apple and Android devices
  

Try a Learning Ally membership and discover how our services can unlock your child’s potential! 👉 Sign up today

Eligibility Requirement:

To qualify for our audiobook services, you must submit proof of eligibility within 30 days of creating your child’s profile.

Financial Assistance:

If you are experiencing financial hardship, please complete the necessary forms linked below:

• Individual Application
• Financial Assistance Form

Submit completed forms via fax to 609.281.5900 or email them to CustomerCare@LearningAlly.org.

Answer

Gain the knowledge, tools, and resources that can help you learn and thrive.

Benefits of a Learning Ally membership include:

• Annual membership with unlimited downloads — $135.00
• Access to a library of educational audiobooks
• FREE reading app for PC, Mac, and Chromebook computers
• FREE reading app for Apple and Android devices
  

Eligibility Requirement:

To qualify for our services, we must receive your proof of eligibility within 30 days of registration.

Financial Assistance:

If you are unable to afford the membership fee due to financial hardship, please complete the following forms linked below:

Individual Application
Financial Assistance Form
Submit completed forms via fax to 609.281.5900 or email them to
CustomerCare@LearningAlly.org.

Check with your school to see if Learning Ally is already available to students. If not, have them call: 1-800-221-1098 or schedule a demo.

Please see below for a list of things to check if your student cannot login:

Confirm their login method. If users are integrated with ClassLink or Clever, they will not be able to manually login with a username and password on our website. Instead, they will need to use the “Log in through your school” option on our site, or access via their Clever or ClassLink portals.

Confirm whether they are being shared from their rostering provider. If you search their name in Clever or ClassLink does their record populate?

Confirm they are shared with the required data. Values like email, student number and grade are all required for user creation. If a user is shared without these values, their record will not be created.

Confirm the user is shared to an enrolled org. It is very common for users to be shared to a non-enrolled district org or school which will prevent their account creation.

Please make sure you are logging in the correct way. If your school is integrated with Clever, ClassLink or Google SSO you may need to access via the "Login Through Your School" option on our website.

If you have a manual login, please try resetting your login info and if that still does not work please reach out to Customer Care at 800-221-4792 or customercare@learningally.org.

Please confirm with your account contact that your Google SSO integration has been set up. If so please confirm that users are trying to login with the correct email domain that was used to set up the integration.

If that still does not work, you may need to make sure access to third party app is configured from Google. More information on this can be found here.

Our data sync normally runs every 24 hours, but this can take longer during high volume times like back to school. If you have any questions about the status of your data sync please reach out to Customer Care at 800-221-4792 or customercare@LearningAlly.org.

Once logged in, Educators and Admins can go to their Manage Students tab and click "Add Individual Student" to add students one at a time. If an Educator or Admin has the Data Manager role, they can also click Add/Update Student From File" to add students in bulk via CSV file. These options will not be available if integrated with Clever or ClassLink

Your method of logging in over the summer depends on how your student’s account is set up—students can access the Learning Ally Audiobook Solution via the same method your district provided during the school year to sign in over the summer; through our website with their username and password, using Google SSO, using Clever or using ClassLink. Please find your method linked below:

Students: Access the Learning Ally Audiobook Solution Through our website
Students: Access the Learning Ally Audiobook Solution Through ClassLink
Students: Access the Learning Ally Audiobook Solution Through Clever
Students: Access the Learning Ally Audiobook Solution Through Google Single Sign-On

If you still have questions or concerns, contact Customer Care at customercare@learningally.org or call 1-800-221-4792.

You can download the Learning Ally Audiobook App guide in both English and Spanish using the links below:

English guide: https://wp-media.learningally.org/wp-content/uploads/LearningAlly_AudiobookApp_Guide_English.pdf
Spanish guide: https://learningally.org/wp-content/uploads/2026/07/LearningAlly_AudiobookApp_Guide_Spanish.pdf

Navigate to https://portal.learningally.org/login and click the "forgot username?" or "forgot password" options to reset this information.

The Learning Ally Audiobook Solution is a proven accommodation reserved for people with reading-based learning differences like dyslexia. Eligibility for the Learning Ally Audiobook Solution can be determined by a professional who has experience identifying whether an individual exhibits a specific skill deficit, disability or condition. Qualified Educators can determine eligibility through assessments, observations and review of student work. Individuals do not need an IEP or 504 in order to qualify. There is no expiration date on qualification once provided by a professional.

Learning Ally is able to offer our human-read audio textbooks and literature titles under a special provision of the U.S. Copyright law (17 U.S.C. § 121, et seq., Marrakesh exemption). To be eligible to receive our solution under this special provision, a person’s reading or perceptual deficit or disability needs to be determined by a Qualified Educator or Qualified Evaluator with experience making such determinations.

Please follow the steps below to download our audiobooks to your authorized DAISY

Make sure your device is authorized to play Learning Ally audiobooks. If it is not authorized, visit Authorize a DAISY Player.
Make sure to add books to your bookshelf at http://www.LearningAlly.org
Go to My Bookshelf
Click Continue under I’m ready to listen to my audiobooks
Click Choose a Device under How to listen
Select Advanced Users Download .Zip
Click Continue
Click Done
Now, next to each title there will be a Download .zip link
Click on that link to download the zip file of the book, which you can then copy these files into a folder on the device (SD card, flash drive, etc.) of your choice.

Log into http://www.LearningAlly.org with your parent log in information
Navigate to where it says "Manage Child" and click "Edit Child".
Type the new username
Type the new password
Click Save

As a member, you have the option to set your account to auto or manual renewal. At time of purchase you are defaulted to auto renewal.

1. Log in to http://www.learningally.org using your username and password.
   Note: If you are a parent renewing for a child, please log in using your Parent Account credentials.
2. Once logged in, click your name in the top right corner.
3. Click My Account.
4. On the Account Summary page, click Renewal and Billing.
5. Under Membership Type & Renewal → Billing Preference, select either Auto or Manual, then click Save. If needed, under Available Payment Methods, click Add New Payment Method.
6. Click Renew Membership to proceed through the registration renewal process and submit your payment.

Browser Tip: For the best experience when processing your payment, we recommend using Google Chrome or Mozilla Firefox.

When you sign up for a membership with Learning Ally you have immediate access to 3 audiobooks of your choice until proof of eligibility is confirmed. As soon as we confirm proof of eligibility you will have unlimited access to our full library.

In order to update your account for unlimited audiobook access we must confirm proof of eligibility within 30 days of registration. If proof of eligibility is not received within 30 days your account will be placed on hold until you can provide it.

The reason we provide you with the initial 3 audiobooks is because we have a 30 day refund policy, as outlined in our terms of service. So, if you are not satisfied you can call to cancel and receive a full refund prior to submitting your documentation.

If you have already submitted proof of eligibility and are still receiving a “Limit Reached” error message, please contact Customer Care by phone at 800.221.4792 for additional assistance.

Students can use home computers, laptops, and most mobile devices including smartphones and tablets.

If your account is on hold, it’s most often because a renewal payment is overdue. Other possible reasons include a failed payment method or required account verification. Check your email for any notices about the hold (including your spam or junk mail folder,) then review the Billing or Account alerts for specific instructions. If you don’t see clear instructions or can’t resolve the issue online, contact Customer Care at 800-221-4792 or customercare@learningally.org.

Learning Ally understands how many people with reading deficits, visual impairments or other physical disabilities outside the United States might be interested in membership. However, Learning Ally is not offering membership outside the United States for non-U.S. citizens at this time. With the adoption of the Marrakesh Treaty to Facilitate Access to Published Works for Persons Who Are Blind, Visually Impaired or Otherwise Print Disabled Learning Ally is working on making our services available outside the U.S. Please check back periodically to see when we expand to your region.

We are sorry for any inconvenience this may cause you. Please contact our Customer Care department with any questions, or for additional information. We can be reached at customercare@LearningAlly.org or by calling 800.221.4792.

The Learning Ally Audiobook Solution is a proven multi-sensory reading accommodation for individuals who meet one of the following eligibility categories:

1. Reading Deficit
A reading deficit is determined by a student’s need for a reading accommodation due to challenges with decoding, fluency, and/or comprehension that prevent them from accessing content at the same level as their peers. An IEP or 504 Plan is not required for eligibility.

2. Blind or Visually Impaired
Individuals who are blind or have a visual impairment that prevents or significantly limits their ability to read standard printed materials may qualify. This includes individuals whose visual acuity is 20/200 or less in the better eye with correction, or whose visual field is substantially restricted.

3. Physical Disability
Students who have a physical impairment that prevents them from reading standard print—such as an inability to hold a book or turn pages—may qualify. Examples include conditions such as Cerebral Palsy, Multiple Sclerosis, or Muscular Dystrophy.

Eligibility may be determined by an educator or other qualified professional with experience identifying reading deficits, visual impairments, blindness, or physical disabilities. Determinations may be based on classroom observations, student work samples, and informal or formal assessments.

Conditions such as ADD/ADHD, autism, intellectual disabilities, emotional disturbance, or other health impairments do not independently qualify a student for Learning Ally services. However, students with these conditions may be eligible if they also have a qualifying reading deficit, visual impairment, blindness, or physical disability.

Individuals with temporary conditions that prevent access to standard print may also be eligible for services for the duration of the condition, as determined by a qualified educator or professional.

Learning Ally requires eligibility determinations to ensure that access to its accessible audiobook collection is provided in accordance with applicable accessibility guidelines, eligibility requirements, and Terms of Service.

Each year, Learning Ally offers two endowed scholarship awards for outstanding students with print and learning disabilities. The recipients of these awards are role models of success and inspiration to students throughout the country. Read more about our scholarship winners here!

No, Learning Ally audiobooks are not currently compatible with Kindle E-readers or Fire tablets. Please view our system requirements for more information on device compatibility.

In order to update your account please use the instructions below:

Log in to http://www.learningally.org with your username & password. If you have a Parent Household account, you must login using your Parent Account username and password.
Once logged in, click your name in the top right corner
Click My Account

On the Account Summary page you will see 6 options:

Account Summary: This section shows you the status of your membership

Contact Information: This section lists your current contact information and allows you to make changes to crucial information such as: e-mail address, mailing address and phone number

Renewal and Billing: This section lists your current saved Credit Card information as well as your membership renewal preference; you can be set up for auto-renewal or manual. This section may also be used to process a renewal payment online if your account is not set up for automatic renewal or to set up a new payment method.

Order History: This section shows you the payments that have been processed from your account since your membership has been active.

Change Password: This section is in case you need to update the password for your parent/adult membership. Note: you will need to know your current password to make the changes.

Cancel Account: This section lists our phone number to call to cancel and provide your cancellation reason.
Select the option for what you need to update, edit the information, enter the correct information and save

When using our website, it is recommended to use Google Chrome or Mozilla Firefox as your browser as they work better with our website.

If your account is on hold, it’s most often because a renewal payment is overdue. Other possible reasons include a failed payment method or required account verification. Check your email for any notices about the hold (including your spam or junk mail folder,) then review the Billing or Account alerts for specific instructions. If you don’t see clear instructions or can’t resolve the issue online, contact Customer Care at 800-221-4792 or customercare@learningally.org.