Position: Member Success Specialist
Location: Princeton, NJ
Department: Member Success
Reports to: Operations Manager
PURPOSE OF POSITION:
To ensure our members achieve a high level of personal success via their Learning Ally membership through empathetic, efficient and effective member service and support. The Member Success Specialist, Level 1, guides new members through the signup and renewal process, escalates school issues to the School and Student Success (SASS) and Education Solutions teams as needed, and provides potential members with general information about our products and services. The Specialist also validates the integrity of member data. As a central point of contact, the Specialist must have a broad knowledge of our products and services.