Educator Engagement Specialist

What You'll Do:

The Educator Engagement Specialist will partner with the assigned Small School Account Manager, using all of Learning Ally's resources to:

• Manage high volume of inbound and outbound phone and email communications supporting educator success with the Learning Ally solution.
Understand the overall goals and objectives of assigned accounts, connecting solutions that will ensure more students read with frequency, promote renewals and account growth.
• Develop a deeper understanding of the needs of assigned customers, communicating with the stakeholders on outstanding issues and successfully communicating Learning Ally’s value proposition throughout the process.
• Analyze available data and research customer trends in order to help influence the overall management and automation necessary to help drive the Learning Ally solution, mission, and revenue.
• Understand the entire range of products and services in order to shape the overall engagement plan across the account, ensuring the customers’ needs and expectations are met.
• Ensure that all students eligible for Learning Ally are identified, have access to our technologies, and are reading to specified standards annually.
• Identify valuable partners within our accounts that will act as champions, extolling the benefits of Learning Ally to other interested parties.

How You'll Do It:

• Engage educators through continued phone and email outreach, informing them of the services available to help them more effectively integrate Learning Ally’s solutions into their classroom environments allowing us to meet our goals of high utilization of services and improved client retention.
• Drive the overall engagement plan of assigned accounts in an environment focused on the goals of high utilization of services, full revenue recognition and client retention.
• Through data analysis and reporting tools, ensure that customers are progressing through the implementation process and developing solutions that we can leverage across all assigned accounts.
• Use data to drive decision making by analyzing the trends and issues uncovered through a keen understanding of how our accounts are using Learning Ally and their barriers. Leverage this information and share feedback on unmet needs with all other organizational teams.
• Collaborate with the Customer Success team to ensure efficient/scalable delivery of our solutions.
• Participate in the account renewal process, ensuring appropriate and timely communications take place, account needs are understood, and support the development of growth/upsell opportunities.
• Utilize corporate CRM and tracking databases to create and maintain records of all contacts and activities, and ensure accurate documentation of the relationship status and risk.

You'll Have:

• Positive attitude, flexibility, and willingness and passion for transforming the lives of students and to grow within our organization
• Track record for managing client relationships to help them succeed
• A customer-centric focus, providing a positive customer experience and encouraging repeat business
• Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
• Proven ability working in a collaborative team environment to achieve results
• Strong organizational skills, time management and multitasking skills
• Exceptional listening and verbal and written communication skills
• Comfortable with technology and passionate about bringing technology into the classroom
• Comfortable with technology and passionate about bringing technology into the classroom
• Strong understanding of highly utilized CRM tools
• Working knowledge of G Suite—Gmail, Calendar, Docs, Sheets, Slides and Drive

Job Requirements:

Education

Bachelor's degree (Education a plus) or equivalent (including demonstrated job experience).

Work experience

• Minimum 2-4 years of client service and/or telesales experience
• 1-2 years conducting customer training onsite, virtually, and/or on-demand, preferably in the education field
• Experience working with educators and/or district administration understanding assistive or accommodation technology used in the classroom a plus
• Work Hours: Flexibility to cover hours of operation 8:30am-6:00pm EST

Work Conditions

This job operates in a professional office in the Princeton, New Jersey location.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position profile identified the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Learning Ally Benefits:

Learning Ally offers an excellent benefits package that starts on the first day of the month following your employment date. This includes:

• Medical benefits - 100% employee and dependent coverage
• Dental & Vision benefits
• Short-term and Long-term disabilities benefits
• Health Flexible Spending Account
• Life Insurance Benefits
• 401k Plan – With Organizational Matching program
• Paid holidays
• Generous PTO Policies per calendar year